How can I contact the Hotmail customer service? I need to speak to them over the phone because I have a problem in my email and it’s kind of personal. I would very grateful if you can let me know the Hotmail phone numbers. Thank you
Hotmail was probably the world’s first service to offer free email accounts. It was started by a couple of young entrepreneurs and soon bought over by Microsoft for an astronomical sum of money. Hotmail, now known as Windows Live Hotmail, has hundreds of millions of users spread around the globe.
As you can understand, with such a large subscriber base, it is virtually impossible to cater to the each and every individual over phone. But I was able to find out a Hotmail phone number… actually two.
However, I don’t think these numbers are valid for the email service. As far as I know, the Hotmail customer service for free account holders is restricted to the help pages or the Windows Live Solutions Center web site, so don’t get your hopes high.
It doesn’t make business sense for Hotmail to have a customer service phone number – the expenses for maintaining this would be way too high especially when a majority of subscribers hold free email accounts. Also a sizeable percentage of the users are kind of wet behind the ears, if I can put it delicately, and would contact Hotmail customer support over phone every time something appears out-of-place (not necessarily faulty) in their account.
I know because I experience this first hand daily! Each day my inbox is flooded with complaints from Hotmail subscribers who quickly get frustrated when a minor change takes place in the webmail interface. Instead of looking for solutions on the web and knowing more about their problem (or supposed problem), they want answers immediately.
In addition to the extensive help pages on the Hotmail web site, there is a full-fledged section on the Windows Live Solutions Center (WLSC) dedicated to the email service. Contacting the Hotmail customer service and getting help from other users (WLSC is a community driven web site) is probably the best solution for solving problems at your account.
I suggest you first go through the recent questions on WLSC. Please understand that there is a very slim chance that the Hotmail problem you are facing is unique – most likely hundreds if not thousands of users would be affected. And this is a good thing because you can take recourse in the fact that a solution would soon be worked out by the tech staff.
Use the search at Windows Live Solution Center to look for resolution of the issue you are facing with the email account. If you can’t find anything similar, only then post a question. FYI, your personal information is generally not shown on WLSC and would probably be removed by the admin; and you don’t need to disclose your real name if you don’t want to.
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