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Windows Live Mail doesn’t work

Windows Live Mail doesn’t work

I use a Windows Vista laptop and want Outlook Express. But I learnt that it cannot be installed on this operating system. So I downloaded Windows Live Mail from the Microsoft web site (based on your recommendation) and installed it on my computer. However, Windows Live mail doesn’t work. Do I need to reinstall it? What am I doing wrong? I think I was better off with Outlook Express.
Ghasem Abdollahi

For those who don’t know, Windows Live Mail is a new email client from Microsoft that is meant to replace Outlook Express. The company urges users to shift to the new program because they longer support and develop Outlook Express.

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However, the transition from Outlook Express to Windows Live Mail can be frustrating for many users because of the differences in the interface and organization of email messages and email accounts. But the basic functionality is the same.

If the installed Windows Live Mail on your computer doesn’t work properly, here is how you should troubleshoot.

  1. Make sure you make Windows Live Mail the default email client on your computer.
  2. Simply installing Windows Live Mail will not solve anything. You need to set up an email account. Only then would the program be able to download and send email messages. Please refer to the links at the end of this post for details on how to configure some popular email accounts.
  3. Make sure you use the correct login (username and password) and the email incoming and outgoing server information. Call the I.S.P. customer support if you’ve forgotten these important details.
  4. Remember, Windows Live Mail makes 5 default folders for each email account that you setup. I know this is a major eyesore but that’s the way the program works.
  5. If you cannot send messages with Windows Live Mail and get an SMTP error, the problem might lie with the ISP blocking the outgoing port.
  6. If everything fails, I suggest you re-install the program.

Windows Live Mail doesn’t work because you haven’t set up an email account yet!

To repeat, Windows Live Mail will not work till you setup an email account which is not a difficult process. In fact, you would have done this on Outlook Express. No worries if you cannot recall the steps. Below are links to pages with detailed instructions and screenshots on how to add some popular email accounts on Windows Live Mail.

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Your comments
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  • Randy Rivardo on January 15th, 2010 5:31 pm

    My computer is set up with Vista. It was preloaded with windows mail. I downloaded yahoo mail at the beginning. I have a problem with many email scenarios, When the address is through a provider like yahoo, hotmail, etc everything is ok. When I respond to an email with an address such as abcd@abcd.com, like a company name@company name, my preloaded windows mail tries to send the message. I get pop3, smtp errors, cuz their not set up. First I got yahoo mail plus at $19.99 following the advice of a tech. Didn’t work. Tried to set up windows mail with YMP, didn’t work. Tried to download Windows Live Mail. MSN invaded me, Live, and hotmail also. I just want Yahoo Mail Plus, and IE back. But I want to fix the glitch of those private addresses, and providers solved. Tried to access live help and those people drove me, (a novice), nuts!!!

  • Glenn Lalonde on June 6th, 2013 1:57 am

    When I access live mail I get the window “you are working offline… do you want to go online”. I click yes 6 times then the window shows an error message. What has happened or changed to create this error message and how can it be fixed?

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