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Hotmail account not receiving email

Hotmail account not receiving email

I am not able to successfully send emails to my son’s Hotmail email address from my embarqmail email address. I have been sending emails for years but recently he has not received my emails. I do not receive an error message nor do the emails I send come back……I don’t know where they are going. I have contacted Emabarqmail and they tell me the emails are going to the Hotmail address. I can receive emails from my son’s Hotmail address…..but he does not receive my emails. And, all my other emails are being delivered. Could you please advise as to what I need to do.
Linda Zeik

This is indeed a weird issue. The problem appears to be with one specific Hotmail account which is not receiving email. It would be impossible to provide a clear-cut solution and I can only offer general troubleshooting tips.

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Let us start by looking at the Hotmail side of things since the Embarqmail account has no problem in sending emails to other accounts. And because neither an error message is displayed nor the email is returned, we’ll first go through the obvious:

  • In the problematic Hotmail account, is the message being sent to the Junk e-mail folder automatically?
  • Has the recipient created an automated filter that discards the email message from the Embarqmail account?
  • Has the sender’s email address placed in the Blocked Senders list?

To ascertain whether the problem of not receiving email is with that one Hotmail account or with the entire service, I would send a message to another Hotmail account – heck, I would create a new Hotmail account just to check this out!

If things are fine on the troublesome Hotmail account, I would suggest speaking to Embarqmail support with the new information. And if this too doesn’t lead anywhere the last resort is to get a free email account from Gmail, Yahoo or Hotmail and slowly ditch Embarqmail.

Lastly, please understand that Hotmail is one of the best email services in the world. It is unlikely that only you would be suffering with a Hotmail problem. Chances are that there would be hundreds, if not thousands, of users who would be affected and the company would be aware of the issues are working hard to correct them.

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Your comments
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  • Holly on November 16th, 2009 1:43 am

    I have the SAME problem! I have a hotmail account and have been emailing my Mother for months and she also has a hotmail account. About a week ago, she has not been receiving any of my emails and I never get an error message and the messages are never returned. I have no idea how to fix this, nor does my Mother. We are on each other’s contact lists, so I don’t know how it would have been blocked.

    I have also tried the Windows live forum but the moderators just run people in circles and wanting proof that no one can provide.

  • Isa on November 19th, 2009 3:20 pm

    I have a similar Hotmail problem. The others receive my emails but I do not receive all the emails others write to me.
    The ones I receive, are always 5 hours late. The support is not helping me! I really don’t know what to do.

  • josh on November 20th, 2009 10:02 pm

    Hotmail not sending or receiving any email from any of my 5 email accounts hosted elsewhere. Noticed it 4 days ago and it’s still going on. This isn’t a junk mail filter problem

  • Holly on November 21st, 2009 6:50 am

    I contacted the postmaster for hotmail and was told that it was very likely that the reason my Mother wasn’t able to receive my emails is that she accidently blocked me. It turns out that was the case. If you go to ‘options’ when you have your hotmail open, then click on ‘more options’, then go down to blocked senders. If the email address in question is in the blocked list, remove it and if needed add the address to the ‘safe list’. It worked for us.

  • Manish on November 21st, 2009 8:56 am

    Holly, thanks for the update.
    Josh, you need to refer Holly’s comment – remove the emails from the ‘Blocked List’ and add then to the ‘Safe Senders List’.

  • Ashogbon Folorunsho on December 17th, 2009 7:48 am

    For sometimes now people have been telling me thay sent e-mail to me but I have not been receiving it. Initially I thought maybe they getting the spelling of ID wrongly but later I discovered that was not the case because on my own I tried to send mail to my inbox from other people’s address yet it did not enter into my inbox. Please note I did not block any message from entering into my inbox

  • John on January 23rd, 2010 1:22 pm

    This too was happening to me. My mother would not receive any of my emails. Holly´s solution worked so I would advise trying that. I suppose it must be easy to accidentally block a sender…. Give it a try. I was surprised to see me blocked as my mother has only just started using hotmail.

  • Joanne on January 23rd, 2010 8:31 pm

    Why do I have problem sending and receiving emails to and from friend using yahoo.com emails?

  • Steven on February 24th, 2010 8:58 am

    I also seem to have this problem. Adding on from previous post: Options / More options / Filters and reporting. I noticed mine was set to filter level Exclusive and junk e-mail deleted Immediately. I wonder if email not listed in contacts and safe senders is getting deleted automatically?? I have changed the settings and will see things improve

  • Jennifer on February 25th, 2010 4:26 pm

    Same problem here. I am not getting any emails! Not even Junk ones!! This has been going on for a week or so. My contacts list has also been mysteriously deleted!! People who email me say that they are not getting any undelivered notices or anything like that.

  • bren on March 18th, 2010 2:28 pm

    I am not receiving any emails either. I can send emails and they are received. I checked my blocked folder and filters but that isn’t the problem. Any other suggestions or help?

  • Manish on March 20th, 2010 12:17 pm

    Hello Bren and the others who are not able to receive email on their Hotmail accounts go to Windows Live Solution Center. Check the forum or post your complains on this web site.

  • Monika on March 27th, 2010 7:19 pm

    Me too! My MSN messenger list got wiped out, and I can’t recieve any emails now! What sucks is now my iTunes account and password aren’t working, and they can’t send me my information to my email because my email isn’t recieving it. And I spent quite a bit on applications, and apparently, they can’t do anything about it. I… am … so…. frustrated.

  • Manish on March 27th, 2010 7:40 pm

    Monika, have you tried accessing your Hotmail email via the webmail interface instead of going via Messenger?

  • Jacob Green on June 8th, 2010 12:34 am

    My problem was the options were set to exclusive and junk emails were automatically deleted. Thanks to Steven for this information.

  • Mark Lyndon on June 28th, 2010 3:06 pm

    Same for me. My “Filters and reporting” settings had been changed to delete all emails from anyone not on my safe list.

    Someone appears to have hacked into my account some time ago as everyone in my contact list was sent an email about some dodgy website I’d supposedly bought an iPhone from. Whoever/whatever hacked my account appears to have changed the settings at the same time.

  • Sleigher on July 25th, 2010 12:35 pm

    I have had this happen 3 times this year! I have one live account that links all my other hotmail accounts together for ease of checking my mails! After not receiving mail for a few days I checked my safe senders and blocked list to find my other accounts in the blocked list, I thought it was odd and moved them to my safe senders, this has happened 2 more times since then? Haven’t found any solution apart from to check my blocked senders frequently!

  • omer on July 25th, 2010 5:40 pm

    woohoo, i had the same problem . Due to some malicious virus probabaly, My “Filters and reporting” settings had been changed to delete all emails from anyone not on my safe list. and my safe list was deleted,and all of my contacts from MSN messenger were deleted.

    This is a virus, that is afffecting,any body not recieving emails should check this.


  • davidk on July 29th, 2010 10:32 am

    Hi all, I just noticed this same problem – emails not getting thru in the last five days – changed the junk filter setting from Exclusive to Standard and all’s well again. However – is there any way of getting back any emails that were sent to my Hotmail account during those five days, or are they gone forever??!? thx

  • Manish on July 29th, 2010 6:10 pm

    Davidk, have you checked the Junk folder?

  • William on October 31st, 2010 5:45 am

    I am not receiving any mails in my mail box from the last four days though I can send mails using the same account. The last mail I received was on 28 Oct. Some virus attack or hacking case? How can it be rectified?

  • Elen on November 2nd, 2010 9:18 am

    I don’t know what to do… Since November 1st, I have not received emails in my Hotmail account. I can send emails, but I can’t receive emails. They don’t go to junk folder, they are not in my account. What should I do?

  • Manish on November 3rd, 2010 4:19 pm

    @William, Elen
    Post your problem at the Windows Live Solutions Center (WLSC) – http://www.windowslivehelp.com and keep your fingers crossed.

  • Jonathan on November 26th, 2010 6:15 pm

    This actually seems to be a fairly widespread problem with hotmail. I would have to recommend switching to something else, at least for primary e-mail.

  • Jim on January 27th, 2011 10:26 pm

    The same things happened to me, I am waiting on an important email to come to my Hotmail address and it not come through so I when on to my Gmail account and sent my Hotmail address an email and it wont come through, I could forget about it if the address wasn’t linked to my Youtube account

  • Jinisha on February 19th, 2011 10:02 pm

    This is insane. I have also same problem. I have been using this particular Hotmail ID with the unique domain name. Hotmail had launched coolhotmail in 2007 and I chose one of the domain and now suddenly I am not able to receive any e mails… I can send e mails!! I don’t know what to do about this. This is really annoying, I hope Hotmail has any solution for this.

  • cosmo topper on April 23rd, 2012 12:12 pm

    i have several mail accts live and hotmai why is my mail that is sent to my hotmail account showing upm in my live account one is business the other is personal
    . this is not only disturbing but it is also allowing people that have no business knowing my personal life the chance to do so . if i respond to my mail it is sometimes sent from my personal hotmail account when it should be from my business account somebody nees to be fired

  • Heath Reichert on July 6th, 2013 2:18 pm

    I am not receiving email.

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