Do you get a lot of visitor queries with the same questions AND are you tired of answering those emails? Bravenet allows you to create and host an FAQ page which you can manage very easily.
How can a FAQ page help your web site?
A Frequently Asked Questions page typically contains the most common questions people might have about your products or services and their corresponding answers. An FAQ page helps you collate all questions on one or a set of pages, which your web site visitors would refer to instead of sending you an email and waiting for a reply.
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Remember, web surfers are scattered all over the world and can visit your web site any time – even when you are deep in sleep. You cannot guarantee that you would be online all the time.
Suppose a prospect comes to your site in the middle of the night and has a question about your product/service. Let us also suppose that this visitor is in urgent need of that product/service. Now the visitor has two options: he or she can either write to you and wait for your reply OR simply leave and check another web site. What do you think the visitor would do?
The point I am trying to make is – Why lose a sale when you can create an FAQ page on your web site that has all the common questions and their answers?
Obviously, it is improbable that you would have all the possible questions and this is where an FAQ hosting script comes to the rescue. The FAQ script lets you build FAQ pages over a period of time. So anytime a visitor asks a new question, you can easily incorporate it in your FAQ page.
Finally, I am not saying that you should not send a personalized reply to a prospect. If a visitor has written to you with a specific problem and even if you have this question in the FAQ page, be sure to write a good reply and politely point the visitor to the FAQ page as If you want to know more, please visit our FAQ page [insert direct link].
Bravenet
Bravenet provides a free FAQ script hosted on their servers that you can configure for your web site. It’s so easy to setup and use that you have it up and running in no time. – Click here to go to Bravenet.com.
Build a FAQ
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