I am facing some terrible problems. I cannot seem to create an email address. I’m trying to access the Hotmail service from my home computer but I can’t get the sign in page. What am I doing wrong?
Not everyone is computer savvy. In fact, many internet users have only recently been initiated and continually find themselves at sea. In this post I shall offer some simple troubleshooting tips for problems concerning creation of a new email address. Please understand that though I’ve tried to be thorough, I may not have come across the particular problem you are facing. Please write to me providing all the details.
Problems in email: cannot create an email account
There are several services offering free email accounts. Though the process of getting an address from these is quite easy and straightforward, new users might get confused because to different settings and configurations of their computers or those on the ISP. So if you cannot create an email address, here are troubleshooting tips to some common problems:
- The Sign up page of the email service (example: Hotmail, Yahoo or Gmail) does not appear. instead you see someone’s email account.
The quick and dirty solution is to sign out of the email account. Click the sign out or logout link which is generally located at the top. If this doesn’t work, you would have to delete the cache of the web browser – refer that link for step by step instructions.
- The email ID you want to use is not available
Well, you just need to choose another email ID and keep on trying. Because of millions of subscribers at the three best email services, getting a good email ID is becoming increasing difficult. I recommend a strong dose of perseverance.
- What shall I put in the password
The password of your email account is like a key. Make sure you use something that cannot be guessed in a few tries. Also, do not make it so complex that even you have difficulty recalling it. Put a mix of uppercase and lowercase alphabet and throw in some numbers and symbols.
- This is the first email address I am creating so I don’t have an “alternate” address. What shall I do?
The alternate email address field is optional in all the forms I have come across. You don’t need to enter anything in it; actually, you won’t have an alternate email address if you’re trying to create your first one, right?
- What is the security question and why do I need to have one?
The security question lets you regain access of your email account in the event you forget the password. With this feature you will also be able to reset the account password.
All the three popular free email services (Hotmail, Yahoo and Gmail) require you to either select a security question or enter one of your own. The answer to this question should be guarded like the password. Thus, make sure these are not what most people know about you! FYI, Yahoo requires you to have two security questions. to know more, read how to create a good security question.
- Wavy text is not legible
Close to the bottom, many online forms have a security image which typically has wavy text. This security measure is in place to prevent abuse of the service by automated programs and to prove that you are a human. If this wavy text is illegible, you can reload it (check for a refresh or equivalent button) or get to hear it (click the speaker button).
- The email service web site does not open
If the web site of your chosen email service does not open (assuming, obviously, you have a live internet connection), there can be two reasons. Either the service is down or the access is blocked. Problems on popular email services are generally fixed quickly because millions are affected. However, if the access to the service is blocked, I suggest you try it from another computer with a different internet connection. FYI, its not uncommon for companies to block certain web sites from the work place.