I logged in at my Outlook email account today and came to know that it has been temporarily suspended! Here is what I did to unblock the account and regain access.
But first, why did Outlook suspend it? I can think of two reasons. Firstly, I logged in at the account after a long long time – about 3 months. Secondly, on the first try, I had entered the wrong password which probably triggered the system to believing that the account is being hacked.
As per the outlook.com system, someone may have used the account to “send out a lot of junk messages” or “done something else” (kind of vague) which violates the Microsoft Services Agreement.
Anyway, I was sure that no one but me has access to this account – the password is very strong. The system also told me that I can unblock account by a simple verification process. A code would be sent to my phone (cell phone) which I need to verify.
Note: Outlook already had my cell phone number. I had put it in when creating the account with the sole intention of protecting myself from such scenarios. If you didn’t do that or no longer have access to the phone you had provided, try another method of verification, like the alternate email address.
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