From time to time, Hotmail may ask subscribers to verify their accounts. Typically, users are made to solve a Human Interaction Proof (HIP) puzzle whenever they send an email. The challenge entails deciphering characters that only a real person could interpret and this helps in protecting the Hotmail service from spammers armed with automated programs that abuse the system by sending tons of unsolicited email. For more information, please what is CAPTCHA and why is it so important.
Unfortunately, you cannot turn off the Hotmail verification but its frequency may decrease when the system realizes that you are an actual human user and not an automated program. As far as I know, such a verification issue hasn’t been reported from the two other popular email services – Gmail and Yahoo – but I may be wrong.
Only the Hotmail staff know why certain accounts get the HIP challenge. However, based on the feedback I’ve received, it’s generally the new users who are asked to verify their Hotmail accounts but this doesn’t mean that old accounts are spared! Here are a few theories (mine, of course):
Hotmail urges its users to solve these HIP puzzles as they help the fight against spammers. For detailed help with screenshots on how to do this quickly, please read Windows Live email account verification. However, if you are a genuine user and are plagued with this issue, contact the Hotmail staff – maybe you can get the verification challenge removed manually.
By the way, don’t get conned by a phishing email that threatens you to verify your Hotmail accounts – read that for more info.
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