People write to me with all sorts of account login problems and ‘I forgot the email password‘ is the most common. As you know, it’s not possible to access the email account without the correct login details. But we are all human and, except for the lucky few, most of us are liable to forget important details.
How does this happen?
I’ve nailed it down to two things. The first is too much of reliance on memory cells and, the second, uninhibited use of the “Remember Me” or equivalent feature found just below the username and password fields on most sign in forms.
Fortunately, all popular services provide subscribers with a way to regain control of the account in the event they forgot the email password. Generally, you would be able to get the login information by having it sent to an alternate email or can reset the password by answering one or two security questions. Let us explore these options.
Before we move forward, I would like you to check out two things – these should iron out the email password problem for 50% of users. Firstly, are you using the correct username and password combination? Remember, both of these have to be correct. Secondly, since the password is case-sensitive, make sure the Caps Lock and the Num Lk (number lock) keys are turned off; these are toggle switches. Most, if not all, keyboards have a small indicator light for these two.
If you still cannot login to your email account… read on.
Based on the innumerable emails I get on this issue, I can segregate the ‘forgot email password’ problem into the following categories – solutions and tips are provided for each.
Companies offer different ways through which you can reset the information when you’ve forgotten the email account password. Having the login details or the reset instructions sent to an alternate email address that was provided at the time of creating the account is probably the easiest option. But it doesn’t work for everyone. Many subscribers didn’t put in an alternate email address on sign up because they were creating their first email account. Also, the alternate email address may not be functional anymore. In either case, you can still get the control of your account if you’ve lost the email password by answering the security questions. Yahoo!Mail, for instance, ensures that subscribers are kept abreast of the information they entered through regular prompts.
But what if you didn’t use an alternate email address and don’t recall the answers to the security questions? Again, the popular email services understand that some users may find themselves in this mess. The only solution is to contact the support staff. However, please remember that this is a thorny path. If it were so easy, anyone could get to your account username and password, right?
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