Cannot send email – Problem, solution and troubleshooting tips

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If you cannot send email through the email client the solution might be simple or very complex (let’s keep our fingers crossed and wish it is the former). Before we jump right to the troubleshooting tips and the solutions, please understand that email is sent using SMTP (Simple Mail Transfer Protocol) which is different from how messages are received by the client.

Thus, if you are not able to send email, the fault is with the SMTP server or one of its settings on the email program. Several SMTP settings determine the transfer of the message from your computer to the email server and then to the recipient. You can get the SMTP settings from the service provide.

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Anyway, here are step by step instructions to determine where the fault lies.

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