It can happen to the best of us. The other day my assistant, who is a “thoroughbred” programmer, comes up enquiring whether things are fine on Hotmail because he just cannot login to his email account. A quick check from my side showed that there was nothing wrong with Hotmail because I could login without problems. My assistant insisted that he was using the correct username (the full Hotmail email address) and password but they were being rejected.
I asked him to try signing at his Hotmail account from my computer which he did… and successfully. He logged out and went back to his system which was a new Sony VAIO running Windows 7. The problem persisted. The poor boy just couldn’t login at the email account.
So I moved my bulk from the chair and went up to his desk. I tried signing in and failed!
What was going on? Why couldn’t we login at the Hotmail email account from this laptop?
With experience I’ve learnt that ‘throwing arms up in the air’ doesn’t solve anything. A calm mind is what we needed and so I took a few deep breaths. And that’s when it occurred to me.
It had to be the “Caps Lock” issue, something I too had faced a long time ago. Since we hadn’t used Sony ever (we’re all Thinkpad fans), the keyboard layout as well as the placement of the indicator lights were kind of ‘new’ to us. No offence to the VAIO – it’s a great brand and I quite like our new laptops. But as we were not able to spot the indicator lights quickly we did waste a few minutes of our lives.
Anyway, the Caps Lock toggle key was pressed again and things worked without any problems.
Conclusion: Cannot login to your email account? First check whether the Caps Lock is on. Because it will make all characters in uppercase and, as you probably know, passwords are case-sensitive.
Update: I know we sound like a bunch of idiots, but a similar issue was faced with the “Num Lk” (Number Lock) key on the VAIO laptops… still getting used to these.
Moral of the story: One can always think better with a calm mind.
If this doesn’t solve your problem, refer the links below:
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