Simple troubleshooting tips for your cannot open Hotmail email account problem - get it sorted out quickly with these probable solutions.

Cannot open Hotmail email account?

Posted on March 17, 2010 under Hotmail  |  9 Comments

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I’ve been having a horrendous time lately. I cannot open my Hotmail email and have tried all what I know. The password is correct and but the page doesn’t show up with my emails.
Jesse Campbell

No success with Hotmail sign up. I am told that the password is incorrect and I have to type it again. This is very frustrating because I need to open some really important emails on this Hotmail account.
Ditrapani Franco

Ever since my son was here on holidays, I cannot open my Hotmail because I see only his emails. Earlier, I used to click on the icon and my emails would come up. What is going on? Where have my emails gone? I hope they haven’t vanished because I had some really important stuff there.
Paul Acquah

These are just some of the feedback I’ve received from Hotmail subscribers. As you may have gathered, there can be any number of reasons why you cannot cannot open a Hotmail email account. The first step, therefore, is to identify the problem correctly. Is the sign up page not loading? Are you getting a password incorrect error message? Or as the last of the feedbacks shows, another person’s email account loads instead of yours?

Most, if not all, Hotmail email problems can be sorted out quickly. You may need to change certain settings on your computer and restart the machine. Basic knowledge of the computer is, thus, assumed.

Cannot get the Hotmail web page

A common complaint is that one cannot open the Hotmail web page. Make sure that the internet connection is working on your computer by opening other web sites. If these load without problems, the Hotmail sign in problem can because of HTTP settings – please refer that link for details.

Hotmail password issues

The Hotmail password and username are required to access the emails on your account. If either one of these is incorrect you shall not be able to sign in. I suggest you clean up the browser cache and try again. Also ensure the caps lock key on your computer is not depressed by accident; as explained in cannot login to email account. Remember, you can always change the Hotmail password anytime you like – it’s actually recommended that you do this every few days to deter hacking attacks.

Another person’s Hotmail email account opens instead of yours

This is a minor issue. When you open the Hotmail email page and see someone else’s messages, you have to first sign out of their account and then login with your username and password. You may need to clear the stored password or you can use a different web browser. For details please refer how to use 2 Hotmail email accounts from one computer.

Cannot access Hotmail emails? – please refer that page for some more tips and solutions.

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9 responses to “Cannot open Hotmail email account?”

  • RICHARD March 18th, 2010

    Since MSN has started with BING,I can not access Hotmail website or sign in most of the time. It worked find before.

  • Marje Kimberly March 23rd, 2010

    Thank you! Thank you! Thank you!
    Changing the HTTP 1.1 settings did the trick.

  • BHiggins July 29th, 2010

    I cannot open any of my Hotmail emails with their upgrade since Wednesday, July 28, 2010. I never had problems before and I cannot even get access to any customer support! Help!

  • Manish July 29th, 2010

    BHiggins, I suggest contacting the Windows Live Hotmail staff via the Windows Live Solutions Center (WLSC) – http://www.windowslivehelp.com.

  • Franklyn August 18th, 2010

    I can see the list of emails BUT cannot open the ACTUAL mail PAGE to read it.
    It says ERROR ON PAGE

  • Manish August 19th, 2010

    Franklyn, I suggest you contact the Hotmail staff through the Windows Live Solutions Center (WLSC) – http://www.windowslivehelp.com

  • LOY SJ October 5th, 2010

    Recently, I receive an email from Hotmail asking me to renew the account with my full details including password! Else, the account will be deleted and cannot be used if I dont reply in-time. Am wondering if this is a legitimate message from Hotmail? FYI, I’m an active user of Hotmail.

  • Bile godad October 20th, 2010

    I was using my Hotmail account more than 10 yrs with my PC. Recently I started using it on my phone. Today I tried to open my account on the computer but it fails. Why?

  • Manish October 22nd, 2010

    @Bile
    Suggestion: Turn off your phone and then try accessing the Hotmail account from your computer.


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