Cannot login to email? Check this out
Posted on February 16, 2010 under Email, Internet Tips | 5 Comments
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It can happen to the best of us. The other day my assistant, who is a “thoroughbred” programmer, comes up enquiring whether things are fine on Hotmail because he just cannot login to his email account. A quick check from my side showed that there was nothing wrong with Hotmail because I could login without problems. My assistant insisted that he was using the correct username (the full Hotmail email address) and password but they were being rejected.
I asked him to try signing at his Hotmail account from my computer which he did… and successfully. He logged out and went back to his system which was a new VAIO with Windows 7. The problem persisted. The poor boy just couldn’t login at the email account.
So I moved my bulk our of the chair and went up to his desk. I tried signing in and failed! Whoa! What was going on? Why couldn’t we login at the Hotmail email account from this laptop?
With experience I’ve learnt that ‘throwing arms up in the air’ doesn’t solve anything. A calm mind is what we needed and so I took a few deep breaths. And that’s when it occurred to me. It had to be the “Caps Lock” issue, something I too had faced a long time ago. Since we hadn’t used Sony ever (we’re all Thinkpad fans), the keyboard layout as well as the placement of the indicator lights were kind of ‘new’ to us, if you know what I mean. No offence to the VAIO – it’s a great brand and I quite like our new laptops. But since we were not able to spot the indicator lights quickly we did waste a few minutes of our lives.
Anyway, the Caps Lock toggle key was pressed again and things worked without any problems.
Conclusion: Cannot login to your email account? First check whether the Caps Lock is on. Because it will make all characters in uppercase and, as you probably know, passwords are case-sensitive.
Update: I know we sound like a bunch of idiots, but a similar issue was faced with the “Num Lk” (Number Lock) key on the VAIO laptops… still getting used to these.
Moral of the story: One can always think better with a calm mind.
If this doesn’t solve your problem, refer the links below:
5 responses to “Cannot login to email? Check this out”
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I have been in hospital for the last 2 months maybe longer, kidney transplant. My hotmail account seems to have been deleted, can I get it back?
Janet, a Hotmail email account is closed by the service without your consent if you don’t long in for about 9 months – check Email address expired?. Or if someone got hold of your password, he or she can manually delete the Hotmail account.
My old email was hacked and it has been causing me problems. There was no alternate email for that and I’ve forgotten the security question and answer. What can i do?
Sorry, can’t help you with that. You need to contact the support staff.
I can receive mail with my windows live but all of a sudden i can’t send anything.It often asks me to sign into windows live mail . When I type in my email address it automaticly shows 10 little dots in my password window. When I click to go on it tells me the password or user is wrong.When I erase the 10 dots and type in the only password i have ever used with only 7 characters and try that I get the same message. and the 10 little dots are back.I have tried to reset the password with no luck